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MGM Springfield


MGM Springfield is a resort-casino complex in downtown , owned and operated by . Opened on August 24, 2018, it represents the company's first integrated gaming and hospitality property in , encompassing a casino with over 2,500 slot machines and 240 table games, a 250-room , multiple restaurants, a theater, and a . The $960 million development, the largest private investment in history, transformed a historic urban district into a hub aimed at revitalizing the local economy through job creation and visitor spending. In its first year of operation, MGM Springfield generated approximately 3,000 direct jobs and contributed over $640 million in secondary economic effects statewide, including payroll and supplier spending, while channeling $110 million in payments to government entities. Despite these benefits, the property has faced regulatory scrutiny, including a $6.8 million settlement in 2023 for wage and hour violations such as failures for tipped workers and miscalculations, as well as fines exceeding $47,000 in 2024 for accepting illegal wagers on in-state college games. Additional controversies involve lawsuits alleging improper payouts and claims of falsified diversity hiring data submitted to regulators. As of 2024, reports indicate MGM Resorts is exploring a potential sale of the property amid broader strategic reviews.

History

Licensing and Selection Process

The Massachusetts Expanded Gaming Act, enacted in November 2011, authorized the issuance of up to three Category 1 resort-casino licenses, with one license allocated to each of three geographic regions: Region A (eastern Massachusetts), Region B (central and ), and Region C (). Springfield, located in Region C, initiated a competitive request-for-proposal (RFP) process in 2012 to select a casino developer, receiving bids from (proposing an $800 million integrated resort) and Penn National Gaming (proposing a smaller-scale facility). On April 30, 2013, Sarno selected MGM's proposal, citing its superior economic benefits, including greater capital investment, job creation potential (up to 3,000 positions), and commitment to urban revitalization through integration with . Penn National challenged the decision in , alleging favoritism, but the was dismissed, affirming the city's under the to negotiate a host community agreement. Voters in ratified the host community agreement with MGM on July 16, 2013, approving the project by a 58% to 42% margin in a binding required by the . The Massachusetts Gaming Commission (MGC), established by the Act to oversee licensing, evaluated regional applications based on statutory criteria including projected economic impacts, mitigation of gambling harms, applicant integrity, capital commitments (minimum $500 million excluding land), and diversity initiatives. The MGC conducted background investigations, public hearings, and analyses of qualifiers' suitability, focusing on and criminal history. On June 13, 2014, the MGC unanimously awarded the Region C Category 1 license to Blue Tarp Redevelopment, LLC (d/b/a MGM Springfield), recognizing its proposal's alignment with regional development goals and robust mitigation plans, such as programs and community fund contributions. Following the award, MGM paid the required $85 million licensing fee on November 17, 2014, securing the 15-year subject to ongoing compliance, annual fees, and audits. The MGC imposed conditions including traffic impact studies coordinated with state infrastructure projects and adherence to labor standards, with final operational approvals granted prior to the August 24, 2018, opening. No license has been issued for Region B, leaving Springfield as the sole commercial casino in .

Construction and Design

Construction of MGM Springfield commenced with a groundbreaking ceremony in March 2015, following the approval of the project by the Massachusetts Gaming Commission. The project spanned approximately 14.5 acres across three blocks in Springfield's South End, encompassing the of a , and associated amenities. Initial plans projected a total investment exceeding $800 million, but revised estimates in 2015 raised the cost to over $950 million due to modifications and scope adjustments. To align with local historic preservation requirements, MGM incorporated facades from existing structures, such as the former Union House (built 1846) and Chandler Hotel elements, into the new build, blending Gothic-style architecture with modern construction. The scope was reduced by about 14 percent, or 122,000 square feet, in late 2015 to optimize costs and expedite completion, with construction delays pushing the opening from a planned 2017 date to August 2018. The design was led by Las Vegas-based Friedmutter Group as the design architect and architect of record, responsible for the masterplan and exterior aesthetics, emphasizing an integration of Springfield's local heritage to foster community connection. Interior elements drew from regional themes, including commissioned artwork by local and New York-based artists featuring abstract and fluorescent compositions inspired by the area's history. MGM Springfield achieved Platinum certification in 2019, the highest rating under the U.S. Council's Leadership in Energy and Environmental Design and the first for a new gaming resort worldwide, reflecting sustainable features like energy-efficient systems and materials. The overall aesthetic aimed to evoke an upscale urban environment while preserving cultural landmarks, such as adapting historic building fronts into the resort's streetscape.

Opening and Initial Operations

MGM Springfield, Massachusetts' first full-scale resort casino, opened to the public on August 24, 2018, after receiving final approval from the Massachusetts Gaming Commission. The $960 million project debuted with a grand opening ceremony featuring a parade, live entertainment, and a ribbon-cutting attended by state officials and MGM executives. Doors opened at approximately 10:45 a.m., admitting hundreds of employees first before welcoming thousands of patrons to the 125,000-square-foot gaming floor equipped with over 2,500 slot machines and 240 table games. Initial operations commenced smoothly, with the resort operating as New England's premier integrated luxury destination, combining , a 250-room , dining venues, and facilities. In its first full month of September 2018, gross revenue reached nearly $27 million, reflecting strong early visitation despite competition from nearby racinos and tribal casinos. The Massachusetts Commission issued the final certificate of operations in September, enabling full compliance with regulatory standards. During the first year, monthly gross revenues averaged around $22 million, with a peak of $25.7 million in March , though this fell significantly short of the $412 million projected during the licensing phase due to regional market saturation. MGM described the period as foundational for operational stabilization and local economic contributions, including job retention for its 3,000 employees. Early challenges included adjusting to patron preferences and promotional strategies amid lower-than-expected play.

Facilities and Amenities

Gaming Operations

MGM Springfield operates a Category 1 resort licensed by the , featuring a gaming floor that includes slot machines, table games, a poker room, and facilities. The casino functions 24 hours a day, seven days a week, with the poker room extending until 2 a.m. Sunday through Thursday and 3 a.m. on Fridays and Saturdays. In June , the property rearranged portions of its gaming floor to incorporate additional slot machines near a bar area previously used for electronic table games, reflecting ongoing adjustments to optimize space and patron flow. The slot offerings consist of more than 1,500 machines, including and video slots such as Charms Full Link, Lightning Dollar Link, and Bao Zhu Zhao Fu. Originally planned for 2,550 slots upon opening in , the inventory has since been reduced to approximately 1,600 units as of , with periodic rotations to introduce newer titles while maintaining variety across denominations and themes. Keno terminals are also integrated into the gaming area. Table games number around 50, encompassing , pontoon 21, , , , , and , with minimum bets varying by game and time. The selection supports both casual and higher-stakes play, though the current count is lower than the initial 120 tables projected in licensing documents. The dedicated poker room accommodates 15 tables, hosting cash games and tournaments in variants like Texas Hold'em, with features such as jackpots promoted via updates. Adjacent to the main floor, the BetMGM Sportsbook provides retail wagering through four betting windows and 18 kiosks, supporting bets on major sports leagues via a 45-foot LED wall for viewing; it operates from 11 a.m. to 11 p.m. weekdays and extended hours on weekends, pursuant to Category 1 sports wagering licensure granted in 2023.

Hotel and Non-Gaming Features

The MGM Springfield hotel comprises 240 boutique-style rooms, each outfitted with modern conveniences such as high-speed Wi-Fi, a 55-inch flat-screen HDTV, laptop safes, plush robes, and walk-in rainfall showers with luxury linens. Available configurations include king and queen variants like the Main Street King and Springfield Queen, which feature alcove sitting areas for added comfort. Specialized Stay Well rooms incorporate advanced wellness features, including air purification systems, vitamin-infused shower water, and circadian lighting developed in partnership with Delos and informed by Cleveland Clinic research, aimed at promoting guest recovery and refreshment. The hotel has earned an AAA Four Diamond rating for its service and facilities. Non-gaming amenities emphasize relaxation and functionality beyond accommodations. A seasonal outdoor and adjacent provide options during warmer months, complemented by a fitness center equipped for guest workouts. services are available on-site, offering treatments integrated with the property's ethos, though specifics vary by seasonal programming. For purposes, the resort includes 10 meeting rooms totaling 10,646 square feet of space, supporting events with flexible setups and audiovisual capabilities. operates to deliver meals and essentials directly to guest quarters.

Dining, Entertainment, and Retail

MGM Springfield offers a range of dining venues catering to diverse preferences, from to casual eateries. The Chandler specializes in aged cuts of premium beef and an extensive wine selection, positioning itself as a high-end option comparable to standards. provides traditional Italian coastal cuisine, including antipasti and homemade pastas reminiscent of family recipes. TAP Sports Bar serves pub fare amid multiple screens for sports viewing, while features gourmet burgers created by the Wahlberg brothers. The South End Market functions as a central with interconnected concepts for quick-service meals, including Bill's for classic American breakfasts and burgers, Wicked Noodles for Asian-inspired dishes, Jack's Lobster Shack for rolls, Macho Taco for Mexican , and Flights for sandwiches alongside a stand. These options accommodate group dining with private and semi-private spaces available across venues. Private dining menus support events, emphasizing customized experiences. Entertainment facilities include the Roar! Comedy Club, which hosts stand-up performances by comedians such as and Dan St. Germain, with shows scheduled through late 2025. The Commonwealth Bar and Lounge features live music acts, including bands like Choco Band and on select evenings. Larger events utilize affiliated venues like the for concerts and conventions, and Symphony Hall for symphonic performances such as Swan Lake and Planet Earth: A Symphonic Journey. The Ballroom and The Plaza support conferences and gatherings with entertainment capabilities. Retail outlets at MGM Springfield provide convenience and specialty integrated into the experience. Essentials stocks -branded apparel, souvenirs, sundries, snacks, and beverages for everyday needs. Hannoush Jewelers offers fine jewelry selections, while Indian Motorcycle displays and sells branded apparel and accessories from the motorcycle company. The Emporium, which opened in April 2024, curates a broader assortment for guests. Mass Lottery tickets are available on-site for immediate purchase.

Economic Impact

Job Creation and Revenue Generation

MGM Springfield's phase, spanning from 2015 to 2018, supported approximately 1,000 through related economic activity, including direct and induced effects from spending, generating $397 million in associated . Upon opening in August 2018, the resort initially created around 1,400 direct positions, falling short of pre-licensing projections that anticipated up to 3,000 permanent ; casino executives later acknowledged 2,000 as a more realistic target amid labor market constraints. In its first full year of operation through 2019, the facility generated or supported a net 6,287 statewide after accounting for economic reallocation effects, with 4,929 attributed to direct, indirect, and induced multipliers from operations. Direct employment at the resort stabilized around 1,500 full-time equivalents by the early 2020s, reflecting post-pandemic recovery and hospitality sector challenges. By the end of 2024, MGM Springfield employed 1,562 workers, marking an increase of 67 from the prior year. In the first quarter of 2025, the workforce totaled 1,546 employees, comprising 984 full-time, 314 part-time, and 246 on-call positions, with minimal change from prior periods despite ongoing hiring efforts. By the second quarter of 2025, employment rose slightly to 1,553, indicating steady but modest growth amid regional labor shortages in hospitality. These roles span gaming, hospitality, and support functions, though assessments of job quality highlight variability, with only 33.8% of positions at MGM paying a living wage or higher as of 2022 data. The resort's revenue generation centers on gross gaming revenue (GGR) from slots, games, and sports wagering, supplemented by non-gaming sources like and dining. In 2024, MGM Springfield recorded $270.6 million in GGR, contributing to broader economic activity through visitor spending and supply chains. Monthly figures show variability tied to seasonal and competitive factors; for instance, April 2025 GGR reached $23.5 million from combined and slot play. August 2025 marked a year-over-year increase to $24.9 million, up 5.2% from the prior period, amid rising state-wide revenues. Overall, operations have sustained revenue streams below initial hype but consistent with regional benchmarks, with GGR supporting downstream effects like payroll and vendor payments.

Fiscal Contributions and Regional Benefits

MGM Springfield generates significant fiscal contributions to the Commonwealth of primarily through taxes levied on its gross gaming revenue (GGR), which totaled $270.6 million in 2024 and yielded $67.65 million in taxes. These taxes include a base rate of 6.25% on GGR, supplemented by surcharges such as 25% on the first $100 million above baseline projections, 12.5% on table games, and allocations to local aid funds, with distributions directed to the treasury, host and surrounding communities, education, and . In July 2025 alone, the facility reported $24 million in GGR from slots and tables, contributing approximately $6 million in taxes. As the host community, receives direct payments from under the 2013 host community agreement, including fixed annual fees, a percentage of net hold (initially 2.25%, adjustable based on ), and improvement contributions, averaging around $2.5 million yearly for public safety and since operations began in August 2018. Additionally, the city benefits from the Community Mitigation Fund, funded by revenues, which has allocated an average of $3 million annually to for addressing gambling-related impacts like services and , though recent disputes have led to efforts to restore full funding levels. These local inflows have supported 's operating , including police and fire departments, without enabling reductions. Regionally, MGM Springfield's operations have helped retain gaming expenditures within , reducing revenue leakage to casinos from an estimated pre-casino baseline of hundreds of millions annually to lower net outflows, contributing to a state-wide recapture effect documented in economic analyses. Independent studies, including those by the Donahue Institute, attribute over $56 million in annual economic impact to the facility in 2023, encompassing multiplier effects from visitor spending on lodging, dining, and retail that stimulate surrounding economies. Overall, these contributions have provided a net positive fiscal offset for the region, funding public services and while offsetting prior out-of-state losses, though growth in casino revenues has moderated since 2022.

Social and Community Effects

Public Safety and Crime Statistics

Since its opening on August 24, 2018, MGM Springfield has recorded elevated incident levels internally compared to pre-opening periods in the immediate vicinity, with 115 crimes reported in the five months following the launch versus 22 in the prior three months, including larcenies, assaults, and sexual offenses. In its first full year, the casino saw 208 arrests, predominantly for minor offenses such as trespassing and , with five aggravated assaults and isolated serious incidents, a volume deemed comparable to that of a large by independent consultants. These on-site figures represented the highest and calls in the region during the initial four months of operation. However, analyses of spillover effects on surrounding areas indicate minimal causal links to broader crime trends. A 2019 Massachusetts Gaming Commission (MGC)-commissioned study found that casino-related incidents contributed to a modest 2% rise in , 1% in , and 2% in total citywide in during the first year, with no sustained increase in the metro center except at , where incidents rose 62%. Subsequent reports noted upticks in specific offenses like operating under the influence (OUI), , purse-snatchings, and thefts in greater post-2018, but attributed these to preexisting urban dynamics rather than direct influence, with OUI-related traffic collisions increasing 10% in some zones. Longer-term data through 2022 shows overall regional continuing a decade-long decline, with a slight rebound in 2022 not tied to MGM operations; the casino's immediate area ranked fifth in rate at 1,441 incidents, below historical averages but without evidence of gambling-attributable exacerbation. Despite a citywide 10% increase from to 2024 compared to 2023—including homicides—incidents proximate to the remained low, with residents reporting mixed perceptions but officials citing no additional casino-driven public safety burdens. MGC evaluations, while regulatory in origin and potentially incentivized to emphasize stability, align with independent findings that like Springfield have not materially elevated external rates beyond baseline patterns.

Problem Gambling and Health Outcomes

Surveys conducted by the Amherst's Social and Economic Impacts of Gambling in Massachusetts (SEIGMA) initiative, commissioned by the Massachusetts Gaming Commission, found no significant increase in the prevalence of at-risk or among residents of and surrounding communities following the August 24, 2018, opening of MGM . In a targeted population survey, the rate of at-risk or stood at 12% in the 2015 baseline and 11% in the 2019 follow-up, with statistical analysis confirming no meaningful change (p=0.5114). Casino participation rose notably from 22.5% to 36.5% over the same period, attributed directly to the facility's availability, yet this did not translate to elevated rates, potentially due to regional adaptation from prior exposure to nearby Connecticut . Statewide data from SEIGMA's 2023 survey indicated a higher prevalence of problem or pathological gambling among monthly gamblers (25.6%), up from 12.7% in 2014 and 20.9% in 2022, coinciding with the expansion of sports betting rather than casino operations like MGM Springfield. No regional spikes were isolated to the Springfield area in these analyses, though awareness of problem gambling prevention campaigns declined significantly locally from 47.9% in 2015 to 32.1% in 2019. Attitudes toward gambling shifted negatively post-opening, with perceptions that harms outweigh benefits rising to 64.1% in 2019 from 51.5% in 2015, and views of availability as "too high" increasing to 28%. Problem gambling, classified as a in the , correlates with adverse health outcomes including financial distress, depression, anxiety, and relational breakdowns, though no causal links to increased incidence were empirically tied to MGM Springfield in peer-reviewed or commission-backed studies. Statewide, self-reported harms escalated in financial, emotional/psychological, and family/relationship domains from 2014 to 2023, but health-specific metrics like physical or service utilization showed no significant rise. Treatment access remains constrained, with only about 150 certified therapists statewide and a single outpatient within 20 miles of MGM Springfield, contributing to underutilization despite allocated funds. Anecdotal reports from counselors noted potential early upticks in gambling-related client issues six months post-opening, but these were not corroborated by population-level data. MGM Springfield and the Massachusetts Gaming Commission promote mitigation through on-site responsible gaming programs, including the 24-hour National Problem Gambling Helpline (1-800-327-5050) and GameSense initiatives, amid ongoing efforts to address sports betting's broader influence on trends. Vulnerable demographics, such as lower-income households (under $50,000 annually) and those with less , exhibited higher casino engagement post-2018, warranting continued monitoring for latent health risks.

Controversies and Criticisms

Hiring Practices and Diversity Allegations

In November 2022, Chelan Brown, a former diversity manager at Springfield who is and had worked for since , filed a civil against the casino and its then-president Mike Mathis, alleging , retaliation, , and wrongful termination. Brown claimed Mathis pressured her to falsify diversity hiring reports submitted to the Gaming Commission, including inflating minority and female employment figures to meet regulatory expectations, and retaliated against her after she refused and raised concerns. She further alleged a workplace culture under Mathis that resembled a "fraternity," with discriminatory practices favoring certain hires and overlooking qualified minority candidates. Springfield denied the claims, stating they were unfounded and that Brown was terminated for performance issues, not retaliation. The allegations drew scrutiny during a December 2022 Massachusetts Gaming Commission hearing on MGM Springfield's sports betting license application, where commissioners questioned the casino's diversity reporting accuracy and its low female hiring rates, noting only about 25% of employees were women despite promises of broader inclusivity in the original 2013 license bid. Springfield city leaders expressed concern over the potential falsification of data, emphasizing the casino's commitments to local minority hiring under its community impact agreement, though no formal regulatory penalties ensued at the time. A related Massachusetts Commission Against Discrimination complaint by Brown was dismissed. In April 2023, a federal judge dismissed two counts of the lawsuit but allowed others, including retaliation claims, to proceed. Brown voluntarily dismissed the lawsuit without prejudice in October 2023, allowing for potential refiling, though no further action has been reported as of that date. maintained its denial of wrongdoing, attributing the resolution to standard legal processes. The case highlighted ongoing tensions between 's diversity reporting obligations—stemming from state licensing requirements for equitable hiring in a region with significant minority populations—and operational challenges in achieving targeted demographics, but no independent verification of falsified data has been publicly confirmed.

Legal and Regulatory Disputes

In October 2023, MGM Springfield agreed to a $6.8 million with the Attorney General's Office to resolve allegations of wage and hour violations spanning from the casino's 2018 opening through 2022, including failures to pay s to tipped employees, compensation, and timely final wages upon separation, affecting over 2,000 workers. The investigation stemmed from employee complaints and prior class-action claims, such as the 2022 settlement in Kelly v. MGM Springfield addressing similar unpaid and issues. MGM did not admit in the agreement but committed to enhanced compliance measures. Regulatory enforcement by the Massachusetts Gaming Commission (MGC) has included fines for operational lapses. In May 2023, the MGC imposed a $45,000 on MGM Springfield following multiple incidents where individuals under 21 accessed restricted floor areas, violating age restrictions under state laws; the implemented additional training and identification protocols in response. Similarly, in July 2023, a $20,000 fine was levied for sports wagering noncompliance, specifically for accepting prohibited in-state college bets on Harvard men's basketball games in February 2023, contravening MGC rules against wagering on local amateur events. Allegations of falsified diversity hiring reports surfaced in a November 2022 civil lawsuit filed by former procurement director Chelan Brown against Blue Tarp Redevelopment LLC (d/b/a MGM Springfield), claiming retaliation, racial and sex discrimination, and pressure to submit inaccurate vendor diversity data to the MGC as required under licensing conditions. MGM denied the claims, asserting the reports complied with regulations, and the case raised scrutiny during MGM's 2022 sports betting license hearings, though no formal MGC sanctions followed. Brown voluntarily dismissed the suit without prejudice in October 2023. More recent employment-related litigation includes a May 2025 disability discrimination lawsuit by cocktail server Jean Braga against Blue Tarp and supervisor Allison Brown, alleging wrongful termination pretextually tied to a minor accusation despite Braga's disclosed diagnosis, in violation of state anti-discrimination laws; the case remains pending in Hampden . These disputes highlight ongoing tensions over compliance with labor and gaming regulations, though MGM has maintained that its practices meet legal standards.

Performance Against Projections

MGM Springfield's initial projections anticipated $418 million in gross gaming revenue for its first year of operation beginning August 2018, equating to approximately $34.8 million per month. Actual revenue totaled $273.8 million over that period, falling $144.2 million short of expectations, with monthly averages of about $22.8 million. This shortfall was attributed in part to competition from nearby casinos, insufficient high-roller visitation, and lower-than-expected draw from eastern markets. Subsequent years reinforced the pattern of underperformance, with the casino consistently generating revenues below pre-opening forecasts amid a crowded regional gaming landscape including and out-of-state facilities. By 2023, five years post-opening, MGM Springfield had yet to meet original business projections, prompting considerations of divestiture as the $950 million yielded persistent gaps in financial returns. Employment targets similarly lagged; while projections called for around 3,000 permanent jobs, early operations saw hundreds of positions eliminated due to subdued demand. Recent monthly figures, such as $22.25 million in September 2025 and $24 million in July 2025, show modest year-over-year gains but remain well below the sustained levels needed to align with initial benchmarks. MGM executives have cited ongoing challenges like regional competition and shifting consumer patterns as factors, though no revised long-term projections have fully offset the original shortfalls.

Recent Developments and Future Outlook

In 2025, MGM Springfield recorded gross gaming revenue (GGR) of approximately $22 million in September, reflecting a 6% year-over-year increase from $20.9 million in September 2024, amid seasonal fluctuations in customer traffic. Earlier months showed similar gains, with August GGR at $24.9 million from slots and table games, and July at $24 million, including $4.6 million from tables and $19.3 million from slots, contributing about $6 million in state taxes for the latter period. Employment remained stable at 1,553 full-time positions during the second quarter, consistent with prior reporting periods. A legislative push to restore Springfield's full share of community mitigation funds—originally allocated to offset impacts but reduced statewide—failed in the on October 24, 2025, leaving the city without the anticipated annual recovery. Looking ahead, uncertainty persists around ownership, as Resorts International's president indicated in May 2025 that a sale of the property remains under consideration, echoing earlier industry speculation tied to broader . No significant or initiatives have been publicly announced as of late 2025, with operations emphasizing revenue stabilization through seasonal peaks and with regulations, though long-term performance continues to trail initial 2018 projections for job growth and economic multipliers. Overall revenues, including Springfield's contributions, have supported cumulative collections exceeding $2.16 billion since openings, signaling sustained viability absent major disruptions.

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