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Splashtop

Splashtop is a software company specializing in secure remote access and remote support solutions, enabling users to connect to computers and devices from anywhere with high-performance streaming capabilities.^[1] Founded in 2006 and headquartered in San Jose, California, with additional operations in Shanghai and Taipei, the company develops cross-platform tools that support Windows, macOS, and other operating systems for both individual and enterprise use.^[1] Splashtop's core products include remote access software for personal and team productivity, allowing seamless control of work computers from mobile devices or other endpoints, and remote support tools designed for IT professionals to troubleshoot and manage devices remotely.^[2] These solutions emphasize high-quality video streaming at up to 4K resolution and 60 frames per second, ensuring an "in-person" experience for users.^[1] The software is trusted by over 30 million users worldwide, including 85% of Fortune 500 companies, and has been pre-installed on more than 300 million PCs by major manufacturers such as Asus, Acer, HP, Dell, Lenovo, LG, and Sony.^[2]^[1] Security is a cornerstone of Splashtop's offerings, with features like end-to-end encryption, two-factor authentication, session audit logging, and 24/7 intrusion detection, alongside compliance with SOC 2, ISO/IEC 27001, and GDPR, and support for HIPAA and PCI.^[3] The company has achieved unicorn status with a valuation exceeding $1 billion as of January 2021 and consistently ranks as the #1 remote access solution in user satisfaction on platforms like G2, Capterra, and TrustRadius, based on thousands of five-star reviews.^[1]^[2] Early recognition includes a "Best of CES" award in 2009 for its instant-on browser OS technology.^[1]

History

Founding and early products

Splashtop was founded in 2006 as DeviceVM Inc. by Mark Lee, Philip Sheu, Robert Ha, Thomas Deng, and Alex Lu, a group of MIT alumni who had previously collaborated on entrepreneurial ventures. The founders, many of Taiwanese descent with prior experience at companies like Intel and HP, were driven by personal frustrations with the lengthy boot times of Windows XP, which often took several minutes to load and limited quick access to the internet. Their goal was to create a solution that enabled secure online access in under five seconds, transforming personal computers into more responsive devices without waiting for the full operating system to initialize.^[4]^[1]^[5] The company's first product, Splashtop OS, was an instant-on Linux-based computing platform designed to provide rapid access to essential web applications such as web browsing, photo sharing, and online chatting. This embedded operating system operated independently of the main PC OS, booting directly from firmware to bypass slow startup processes and deliver a lightweight, browser-centric experience. Splashtop OS was preinstalled on hardware by major manufacturers including Asus, Acer, HP, Dell, Lenovo, LG, and Sony, eventually shipping on over 300 million PCs worldwide and earning recognition as the industry's first browser OS.^[1]^[6]^[1] At its inception, DeviceVM's vision centered on bridging devices to enhance productivity, allowing users to instantly connect to online services and share content across hardware without the delays of traditional booting. Headquartered in San Jose, California, the company focused on developing embedded software solutions tailored for PCs, emphasizing simplicity and speed to address the growing demand for immediate internet connectivity in the mid-2000s. This foundational approach laid the groundwork for innovations in user-centric computing, though the firm later explored opportunities in remote access technologies.^[1]^[4]^[7]

Pivot to remote access and expansion

In the late 2000s, Splashtop, originally focused on instant-on operating systems embedded in PCs, recognized the declining PC market and rising demand for seamless access across devices, particularly with the advent of mobile platforms like the iPad. This led to a strategic pivot around 2010, shifting from hardware-integrated OS solutions to remote desktop and support software that enabled cross-device connectivity. The transition was driven by the need to address user frustrations with slow PC boot times and the growing market for mobile-to-desktop remote access, allowing users to control Windows PCs from iOS and other devices.^[1]^[8] As part of this pivot, the company rebranded from DeviceVM Inc. to Splashtop Inc. in 2010 to align with its flagship product's name and capitalize on emerging brand recognition. That same year, Splashtop launched its core remote access applications, including Splashtop Remote for iPad in August and for iPhone in November, which quickly became top-ranked apps for providing high-performance remote control of PCs from mobile devices. These apps marked the company's entry into consumer and early business remote access, emphasizing low-latency streaming technology derived from its OS expertise.^[9]^[10]^[11] Following the pivot, Splashtop expanded into business markets by tailoring its remote access solutions for IT professionals and teams, including integrations for remote control from devices like iPads in enterprise environments. The company formed partnerships with IT distributors and firms, such as Ingram Micro in 2024, to distribute secure remote support tools to managed service providers (MSPs) and VARs, facilitating broader adoption in sectors requiring reliable cross-device collaboration. This growth strategy emphasized cloud-based services to support unattended access and team management, contributing to a user base exceeding 30 million by 2024.^[12]^[13]

Products and services

Remote access solutions

Splashtop Remote Access is a solution designed for individuals and small teams, enabling secure, unattended access to computers from any device, including smartphones, tablets, and other computers, to support remote work and productivity. Splashtop Enterprise extends these capabilities for larger organizations, providing scalable remote access with advanced management tools for employees to connect to work computers securely from diverse devices. Both products emphasize user-initiated sessions for tasks like application use and file management, distinguishing them from technician-focused support tools.^[14]^[15] Key features of these solutions include high-performance streaming that delivers 4K resolution at up to 60 frames per second with low latency and 4:4:4 color accuracy, ensuring smooth interactions for demanding applications. Users benefit from drag-and-drop file transfer between remote and local devices, remote printing to local printers from sessions, and multi-monitor support to view and control multiple displays seamlessly. Cross-platform compatibility allows access across Windows, macOS, Linux, iOS, Android, and Chromebook, facilitating flexible workflows without hardware restrictions. These features integrate briefly with Splashtop's remote support tools for enhanced IT oversight in business environments.^[16]^[14]^[15] Pricing tiers differentiate personal and business use, with Splashtop Remote Access offering a Solo plan at $5 per month (billed annually) for individual users and Pro or Performance plans starting at $8.25 and $13 per user per month, respectively, for teams requiring enhanced capabilities. Splashtop Enterprise employs custom pricing based on named or concurrent users, tailored for scalability in larger deployments. Both solutions prioritize ease of deployment through simple installation, flexible licensing, and quick setup, allowing rapid implementation for remote work scenarios without extensive IT intervention.^[17]^[14] Security is foundational, with end-to-end encryption protecting all data transmissions during sessions to prevent unauthorized access. Two-factor authentication adds an extra layer of verification for user logins, while compliance with SOC 2 Type 2 standards ensures audited security controls, including 24/7 intrusion detection. Additionally, adherence to GDPR supports data privacy for global users, enabling organizations to maintain regulatory compliance in remote access operations.^[18]^[19]^[15]

Remote support and management tools

Splashtop Remote Support is a suite designed for IT professionals and managed service providers (MSPs), offering unattended remote access to enable efficient helpdesk operations and troubleshooting across endpoints.^[20] This tool allows technicians to connect securely to Windows, Mac, Linux, and Android devices without user intervention, facilitating proactive maintenance and rapid issue resolution.^[20] The SRS Premium tier, encompassing plans like SOS and Enterprise, extends these capabilities with enhanced licensing options, supporting 10 to 300 unattended computers per license in SOS and custom scalability in Enterprise.^[20] Advanced features in Splashtop Remote Support include patch management and software inventory auditing through the Autonomous Endpoint Management add-on, which enables real-time updates and comprehensive tracking of hardware and software across endpoints. Additionally, it provides AI-driven CVE insights via free Vulnerability Insights, prioritizing Common Vulnerabilities and Exposures (CVEs) and Known Exploited Vulnerabilities (KEVs) to help IT teams address security risks efficiently.^[20] For compliance, the platform supports custom endpoint attributes, allowing administrators to add flexible metadata for better endpoint management and regulatory adherence, as introduced in the Fall 2025 product update.^[21] Key collaboration and documentation tools include multi-technician sessions, where up to two technicians can join a single session for joint troubleshooting (requiring multi-user licensing), and session recording available in the Enterprise plan with cloud-based storage for auditing and training purposes.^[20] Integration with ticketing systems such as Freshservice, Freshdesk, Zendesk, Jira, Microsoft Teams, and Spiceworks streamlines workflows by linking remote sessions directly to support tickets, enhancing efficiency in remote maintenance.^[20] These tools are particularly suited for sectors like education and healthcare, where quick IT interventions are essential for maintaining operational continuity, such as resolving device issues in classrooms or accessing patient systems remotely.^[22]^[23] Splashtop Remote Support scales to manage thousands of endpoints through flexible licensing and centralized dashboards, supporting large organizations with robust security features like two-factor authentication (2FA), endpoint multi-factor authentication (MFA), session audit logging, and end-to-end encryption.^[20]

Business and operations

Funding and valuation

Splashtop has raised approximately $166 million in funding across six rounds since its founding in 2006.^[24] The company's most recent round, a $50 million Series E announced in January 2021, was led by Sapphire Ventures and marked a significant milestone in its financial trajectory.^[25] Earlier rounds included Series A and B investments totaling $24 million in 2006 and 2007, respectively, followed by subsequent Series C, D, and additional extensions that supported initial product development and market entry.^[24] Key investors in Splashtop include Draper Associates, Draper Dragon, Sapphire Ventures, New Enterprise Associates, and DFJ DragonFund, among others, with their backing focused on enabling global expansion and scaling operations.^[24] These partnerships have provided not only capital but also strategic guidance, particularly from Sapphire Ventures, a repeat investor since early stages.^[25] Splashtop achieved a valuation exceeding $1 billion in 2021 as part of its Series E round, reflecting the company's sustained profitability and market demand for its remote access solutions.^[25]^[26] This milestone followed robust revenue growth to $104.7 million in 2024.^[26] The 2021 funding supported strategic initiatives, including enhancements to product offerings and deeper penetration into international markets.^[25] These investments aimed to accelerate innovation in security and collaboration tools while expanding presence in regions like Asia and Europe.^[27]

Leadership and corporate structure

Splashtop was co-founded in 2006 by Mark Lee, Robert Ha, Thomas Deng, and Philip Sheu, who continue to hold key executive positions within the company.^[1] Mark Lee serves as CEO, where he leads the company's strategic vision, customer engagement efforts, and overall growth initiatives.^[28] Philip Sheu, as CTO, oversees product development and technological innovation, guiding the evolution of Splashtop's remote access and support solutions.^[28] Robert Ha functions as COO, managing operational efficiency and scaling, while Thomas Deng acts as EVP of Product Management, focusing on enhancing the product portfolio to meet enterprise needs.^[28] As a privately held company, Splashtop operates as a Series E venture-backed entity, having raised $50 million in its latest round in 2021, which propelled its valuation beyond $1 billion.^[25]^[29] The organization employs approximately 344 people globally as of 2025, structured around cross-functional teams dedicated to research, development, sales, and customer support.^[24] Splashtop's global headquarters is located in Cupertino, California, in the Silicon Valley region, serving as the hub for executive leadership and core business operations.^[30] Additional offices support international expansion and specialized functions, including research and development centers in Taipei, Taiwan, and facilities in Shanghai and Hangzhou, China, which facilitate R&D and regional customer support.^[1]^[30] The company's culture emphasizes a family-like atmosphere, transparency in decision-making, and a strong customer-centric focus, fostering innovation in secure remote access technologies to adapt to evolving work environments.^[1]

Market impact and reception

Industry adoption and sectors

Splashtop's remote access solutions have seen widespread adoption in the education sector, particularly for enabling remote learning and device management. Schools and districts utilize the platform to provide students and educators with secure access to lab computers and specialized software from personal devices, supporting hybrid and distance learning models. For instance, Ridley School District in Pennsylvania deployed Splashtop SOS to deliver remote IT support for over 6,000 students and 500 staff, allowing quick resolution of technical issues via session codes on Macs and iPads while ensuring compliance with educational data privacy standards. Similarly, Lenawee Intermediate School District in Michigan implemented Splashtop for career technical education programs, enabling students to remotely access resource-intensive applications like AutoCAD and Photoshop on Chromebooks, which facilitated flexible scheduling and reduced the need for physical lab attendance during the COVID-19 pandemic.^[31]^[32] In healthcare and pharmaceuticals, Splashtop supports secure remote access to electronic health records (EHR) systems and digital labs, addressing cybersecurity challenges and enabling telemedicine. The platform's adoption in this sector grew by 492% year-over-year as of 2024, driven by the need for high-resolution connections in drug development and clinical trials. Hospitals leverage Splashtop for remote viewing of patient data and equipment control, ensuring HIPAA-compliant sessions that minimize on-site visits and enhance collaboration across multi-campus facilities.^[33]^[34] Government agencies adopt Splashtop for compliance-focused remote support and endpoint management, aligning with standards like FIPS 140-2 and regional regulations such as NIS2 and DORA. The Office of the Commissioner of Indigenous Languages (OCIL) in Canada, a federal public entity, integrated Splashtop Enterprise with Autonomous Endpoint Management to streamline IT operations for its distributed workforce, achieving faster issue resolution in minutes and automated patching for enhanced visibility and security. This deployment complements tools like Microsoft Intune, reducing administrative burdens for lean IT teams in public sector environments.^[35]^[36] In the finance sector, Splashtop facilitates secure remote auditing and access to sensitive systems, supporting multi-device connectivity beyond traditional VPN limitations. Nissay Asset Management in Japan adopted Splashtop On-Prem to enable high-performance remote connections for portfolio management during off-hours and emergencies, incorporating features like two-factor authentication and single sign-on to meet stringent security needs while improving work-life balance for employees.^[37]^[38] These implementations contribute to Splashtop's global user base exceeding 30 million individuals and organizations worldwide. Post-pandemic shifts to hybrid work have accelerated adoption, with integrations into managed service provider (MSP) tools like Datto RMM, Spiceworks, and Syncro enabling helpdesks to initiate remote sessions and reduce on-site interventions.^[13]^[39]^[40] Splashtop maintains a strong presence in North America, Europe, and Asia, with localized data centers in the US, Germany, and Australia to optimize performance and ensure data residency. Features tailored to regional regulations, such as GDPR compliance in the EU and support for local encryption standards, further drive international uptake by addressing sovereignty and privacy requirements.^[41]^[42]

Awards and competitive standing

Splashtop has earned significant industry recognition for its security and performance standards. In 2024, the company achieved SOC 2 Type 2 compliance, as validated by independent auditors under the AICPA Trust Services Criteria for security, availability, and processing integrity.^[43] Additionally, Splashtop received high user ratings, including 4.8 out of 5 stars on G2 based on over 779 verified reviews, and 4.7 out of 5 stars on Capterra from more than 719 reviews, reflecting strong satisfaction in ease of use and reliability.^[44]^[45] For 2025, Splashtop was included in multiple "best remote software" lists, such as PCMag's top picks for remote access tools and various industry roundups highlighting its secure and efficient solutions for remote desktop and support.^[46]^[47] In terms of competitive advantages, Splashtop distinguishes itself through superior performance and affordability relative to established rivals like TeamViewer and LogMeIn. It offers faster connection speeds, with users reporting up to 9.8 out of 10 for remote control capabilities on G2, compared to TeamViewer's 9.2, alongside lower pricing starting at $5 per month per user versus TeamViewer's $24.90 or LogMeIn's $108.25 for similar plans.^[48]^[49]^[50] This combination enables cost savings of up to 80% while maintaining high-definition remote sessions with minimal latency, making it particularly appealing for budget-conscious organizations.^[51] Splashtop holds a leading position in the remote access market, especially for small and medium-sized businesses (SMBs) and IT teams, as evidenced by its designation as a G2 Grid Leader in 15 categories during Summer 2025 and a Strong Performer in Gartner's 2025 Peer Insights for Remote Desktop Software.^[52]^[53] Its focus on the SMB and mid-market segments, including managed service providers (MSPs), positions it as a key player in hybrid work environments.^[54] In 2025, enhancements such as AI-driven CVE insights for proactive vulnerability management further differentiate Splashtop from legacy tools by integrating automation into endpoint management.^[55] To address common challenges in the remote support market, Splashtop emphasizes robust security features, including end-to-end encryption, multi-factor authentication, and 24/7 intrusion detection, alongside intuitive ease-of-use that simplifies deployment and troubleshooting.^[20] These elements counter prevalent concerns over data breaches and complex setups, earning accolades like Capterra's 2025 Best Ease of Use award and 98% user ratings for setup simplicity on G2.^[56]^[57]

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