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Feedback Hub

Feedback Hub is a free universal Windows application developed by , pre-installed on and devices, that enables users to report problems, submit suggestions, and provide feedback on Windows operating system features, apps, and related Microsoft products to help improve and software quality. Launched on May 13, 2016, as part of Microsoft's efforts to enhance user involvement in product development, particularly through the Windows Insider Program, Feedback Hub replaced earlier feedback mechanisms and integrated directly into the Windows ecosystem to streamline the collection of actionable insights from millions of users worldwide. The app's core functionality allows users to categorize submissions as either problems (e.g., bugs or crashes) or suggestions (e.g., feature requests), with options to search for existing similar feedback, upvote others' submissions, attach screenshots, files, or diagnostic data, and track the status of their input through community interactions. For Windows Insider participants, additional sections include Announcements for official updates, Quests for guided testing tasks that earn badges, and Achievements to recognize active contributors, fostering a gamified approach to beta testing and iterative improvements. Accessible via the search, the + F shortcut, or the , Feedback Hub requires a sign-in for full features like submission tracking and , ensuring is tied to specific devices and user profiles for targeted resolutions by engineers. Over time, updates have expanded its capabilities, such as advanced diagnostics for detailed error reporting and integration with broader services, making it a central hub for continuous in the evolving Windows platform.

History

Windows Feedback

The Windows Feedback tool was introduced as part of the Windows 7 beta program in early 2009, enabling participants to submit comments, bug reports, and suggestions directly to during pre-release testing phases. Users accessed the tool through a prominent "Send Feedback" link integrated into the interface and applications, which required enrollment in Microsoft's Connect program to enable submissions. This mechanism facilitated real-time input from beta testers, helping refine the operating system before its general release. As part of the broader Windows Feedback Program launched in 2012, encouraged active customer involvement by streamlining the process of sharing insights on system performance and usability during development. The dedicated Windows Feedback app was introduced with the Windows 10 Technical Preview in October 2014, available via the Windows Store and serving as a platform for users to report bugs and offer feature suggestions beyond beta testing. Key features of the Windows Feedback tool and app included diagnostic data collection, such as automatic screenshots, system configuration details, and crash logs, allowing users to attach relevant evidence to their submissions for more effective analysis by engineers. These elements enabled direct, contextual transmission during pre-release evaluations, contributing to iterative improvements in Windows development. Microsoft announced the deprecation of the Windows Feedback app in 2016, coinciding with the Anniversary Update, as it was succeeded by more advanced feedback mechanisms. This shift briefly referenced a transition to the Insider Hub as a specialized tool for beta users.

Insider Hub

The Insider Hub app was launched on November 12, 2014, as part of Build 9879 for the Fast ring of the Program, coinciding with the early preview phases of Windows 10. This release marked the app's debut alongside the broader initiative, which had been announced in September 2014 to gather beta tester input for refining the upcoming operating system. Designed exclusively for participants, it served as a dedicated companion tool to the existing Windows Feedback app used by non-Insider users for general suggestions. The app's primary functions centered on providing tailored resources for testers, including access to detailed build notes that outlined changes in preview releases and flight information detailing rollout schedules across rings like Fast and Slow. It also facilitated feedback submission by integrating directly with the Windows Feedback app, allowing Insiders to report issues encountered during testing. These features enabled users to stay informed about ongoing developments without navigating external sites, streamlining the testing process for previews. Insider Hub played a key role in fostering two-way communication between and the Insider community, featuring news feeds that delivered program announcements, quests for targeted input, and notifications for critical updates. It supported diagnostic uploads through its linkage to the , where users could attach logs and reports to help engineers diagnose beta-specific . This bidirectional exchange was essential for iterative improvements, as engineers reviewed submissions to prioritize fixes and enhancements. During the early Windows 10 development phases from 2014 to 2016, Insider Hub saw widespread adoption, with the Program reaching over 1 million participants by October 2014 and more than 7 million by September 2015. Insiders submitted over 200,000 pieces of feedback by late 2014, escalating to more than 1 million by March 2015, underscoring the app's importance in shaping the final release in July 2015 and subsequent updates. By mid-2016, the collective input via the app had contributed to delivering to over 300 million devices, highlighting its pivotal role in the operating system's evolution.

Merger and Launch

In early 2016, Microsoft announced the merger of the Windows Feedback and Insider Hub apps into a unified application called Feedback Hub, aiming to create a centralized platform for both general user feedback and Windows Insider program updates. The merger was announced in mobile build 14283 on March 10, 2016, with the full Feedback Hub app rolling out to Windows Insiders in build 14291 on March 17, 2016, for PC and mobile, where the app combined the core functionalities of its predecessors while introducing enhancements like improved feedback organization and direct Microsoft responses. This merger addressed the need to streamline the feedback process, allowing Insiders to access program news alongside general users submitting suggestions and bug reports in one universal Windows app. Feedback Hub launched officially as a universal app for Windows Insiders on March 17, 2016, with general availability extended to all users on May 20, 2016, via the . The app's design emphasized ease of use across devices, enabling users to file feedback quickly and engage with community-voted items, motivated by Microsoft's goal to foster broader participation in improving Windows without separate tools for different user groups. With the release of the Anniversary Update (version 1607) on August 2, 2016, Feedback Hub became preinstalled as a default on new installations and upgrades, ensuring seamless integration for all users. This integration solidified its role as the primary feedback mechanism, reflecting Microsoft's commitment to a cohesive experience that bridged casual reporting and Insider contributions.

Features and Functionality

Submitting Feedback

Feedback Hub provides users with a streamlined interface for reporting bugs or submitting suggestions directly to Microsoft, enabling the collection of detailed input to improve Windows and related applications. The process begins with launching the app, either by searching for "Feedback Hub" in the Start menu or using the keyboard shortcut Windows key + F, which simultaneously captures a screenshot and opens the app for quick reporting. To submit new feedback, users first search the app's database for similar existing items to avoid duplication; if none match, they select "Give new feedback." The process involves entering a concise and optional , followed by selecting a category—either "Problem" for or "Suggestion" for requests—and refining it with a subcategory, such as specific apps or system components. For problem reports, users can indicate if the issue is blocking (preventing normal use) and provide step-by-step reproduction instructions. Attachments enhance submissions, including screenshots (captured via + PrtScn and attached from the Screenshots folder), screen recordings via the "Recreate my problem" or "Record my suggestion" tools to demonstrate issues in action, or other files like logs. Diagnostic data collection is integrated to aid troubleshooting, with options to include system logs, app crash dumps, and device performance metrics upon submission; crash dumps, which capture memory states from failures, are part of optional diagnostic data and may contain fragments of affected files. Privacy settings for these diagnostics are managed in Windows Settings under Privacy & security > Diagnostics & feedback, where users choose between required (basic device info) and optional (detailed error reports) levels, and can review data using the Diagnostic Data Viewer tool before it is sent. Submissions can be made anonymously without a Microsoft account, but signing in is required to search for existing feedback, upvote submissions, track status updates, and access community features. After finalizing details, users review the submission, optionally save a local copy, agree to diagnostic sharing if applicable, and select Submit to send it to Microsoft for review.

Community Engagement

Community engagement in Feedback Hub centers on mechanisms that allow users to interact with and prioritize feedback submitted by the community, fostering collective input on Windows improvements. After submitting new feedback items, users can discover and support existing ones through upvoting, which highlights popular requests by increasing their visibility based on vote counts. This feature encourages users to search for similar issues before creating duplicates, promoting efficiency in the feedback process. The app's search functionality enables users to browse and filter feedback effectively, using tools to query by keywords, categories (such as apps or settings), status (e.g., new, in progress, or completed), and popularity indicated by upvotes. help narrow down thousands of items, with visual aids like category icons and colors aiding quick identification during . Users can also on feedback items to provide additional context, share experiences, or express support, enriching discussions without requiring new submissions. To incentivize participation, Feedback Hub includes an achievement system where active users earn badges for actions like submitting , upvoting items, and completing quests related to the Program. These badges, such as those for top posters or consistent contributors, are tied to a user's and sync across devices, allowing seamless access to progress on multiple Windows machines. This gamification element rewards engagement while maintaining focus on quality contributions.

System Integration

Feedback Hub integrates seamlessly with the Windows ecosystem through authentication, enabling cross-device synchronization of user data. When signed in with a , the app syncs history in the "My " section, including submitted items, their statuses, and associated upvotes, allowing users to track contributions across multiple Windows devices. Drafts of unfinished submissions are also preserved and accessible on other signed-in devices, facilitating in reporting issues or suggestions. Achievements earned through participation, such as completing quests or consistent submission, are tied to the and sync accordingly for Windows Insiders, promoting ongoing engagement without data loss during device switches. The app maintains deep integration with the Program, routing feedback based on the user's enrolled flight to ensure submissions reach relevant development teams. Upon signing in with the Insider Program account, Feedback Hub automatically detects the current build and flight details, tagging submissions with precise version information to streamline and for preview features. This connectivity extends to Insider-specific elements like Announcements, which pull from official flight blog updates, and Quests, which guide users through targeted testing with progress tracked via synced achievements. Such routing enhances the program's iterative development process by channeling build-specific input directly to engineers. Accessibility is embedded in Feedback Hub's design, supporting screen readers such as Narrator, , and NVDA to ensure inclusive use within the Windows environment. Users can navigate the app entirely via keyboard, employing to move between elements, for selections in lists or filters, and Enter or Spacebar for actions like upvoting or posting comments. compatibility extends to core functions, including searching feedback, submitting new items, and reviewing drafts, with verbal announcements for interactive controls to aid low-vision users. Keyboard shortcuts, such as + F for quick access, further integrate with Windows-wide navigation standards. Feedback Hub connects to related Windows tools, notably , by automatically capturing build and upgrade-related diagnostics during submissions. For instance, when reporting upgrade errors, the app collects relevant log files and system details tied to the installed build, providing contextual data without manual intervention. This linkage supports of update issues, where users can attach screenshots or recordings directly, ensuring feedback includes precise environmental information for support teams.

Development and Updates

Version History

Feedback Hub was first made available to Windows Insiders in March 2016, merging the Windows Feedback and Insider Hub apps into a unified platform for user input. This initial version was made available to all Windows 10 users in May 2016, expanding beyond the Windows Insider Program. The app was integrated into the Anniversary Update (version 1607) in August 2016, allowing seamless access via the Win + F keyboard shortcut and embedding it as a core system component for feedback collection. Feedback Hub was updated to support following its release in October 2021. Recent developments as of October 2025 have included fixes, refinements for faster , enhanced compatibility with the latest Windows builds, resolutions for synchronization issues with cloud-based storage, and optimizations for performance on ARM-based devices. The merger of the original apps streamlined the process into a single interface. New capabilities have been added, including support for richer media attachments like videos and screen recordings to provide more detailed reports. All updates to Feedback Hub are delivered through the , with automatic servicing enabled by default to ensure users receive the latest versions without manual intervention.

Platform Support

Feedback Hub is natively available on starting from version 1607 (Anniversary Update, build 14393) and all subsequent versions, including , where it is preinstalled on consumer editions such as and . The app is bundled as a (UWP) application, automatically installed via on supported systems without requiring separate download from the . As a UWP app, Feedback Hub supports multiple processor architectures, including x86, x64, and (including ARM64), enabling it to run on a wide range of devices from desktops and laptops to tablets and ARM-based systems like those powered by processors. This multi-architecture compatibility extends to both traditional /AMD-based PCs and emerging ARM devices, supporting form factors that include mobile (historically via ) and modern hybrid devices like 2-in-1 convertibles. Access to Feedback Hub is limited to Windows ecosystems, with no native web-based or cross-platform versions available outside of the for UWP deployment. Users on non-Windows platforms cannot directly interact with the app, though feedback submission is confined to Windows environments. Following the end of support for on October 14, 2025, Feedback Hub on affected devices will no longer receive security updates or compatibility improvements, potentially limiting its functionality for submitting or viewing feedback on older installations. However, the app remains fully compatible with and ongoing Program previews, ensuring continued support for future Windows iterations.

Reception

Impact

Feedback Hub has significantly influenced Microsoft product development by enabling the implementation of user-suggested improvements across various applications and features. For instance, early user on the discoverability of full-screen mode in modern desktop apps, such as the and apps, prompted to relocate the full-screen button from the charms menu to the title bar in Build 9926, with further adjustments to its position in Build 10041 for better visibility. In , Insider suggestions have led to refinements like improved filtering for recommended websites on the and updates to the for easier sign-out access. These changes demonstrate how targeted translates into tangible enhancements, improving overall . Early mechanisms collected over 3 million pieces in their first eight months, laying groundwork for tools like Feedback Hub. The platform plays a crucial role in accelerating bug fixes, particularly during Windows Insider previews, where detailed submissions with attached diagnostics allow engineering teams to quickly identify and resolve issues. Since its inception, Feedback Hub has collected millions of feedback items, providing with actionable data to prioritize fixes and features based on upvoting. Submission and voting mechanisms further amplify this impact by surfacing high-priority concerns for rapid iteration. This process has been instrumental in refining previews, ensuring more stable releases for broader adoption. Feedback Hub also contributes to shaping long-term product roadmaps by incorporating user input into decision-making, including clear explanations for declined requests that help align expectations. Following its launch in , the app's status updates and responses have boosted transparency, fostering greater user trust and encouraging sustained participation in beta testing programs, which grew to over 10 million Insiders by 2017. This increased engagement has created a virtuous cycle, where informed users contribute more effectively to evolving ecosystems like Windows 11.

Controversies

In 2021, a by Neowin highlighted allegations that Feedback Hub operates as a "rigged system," with accused of silently deleting upvotes on user-submitted ideas, thereby undermining the platform's integrity. Specific examples included popular requests, such as enabling placement on the top or sides, which saw its upvote count drop from 25,732 to 16,098 overnight—a 37% decrease—while other requests like Start menu groups and folders fell from 11,115 to 6,694 upvotes (40% decrease) and drag-and-drop functionality declined from 10,855 to 7,137 (34% decrease). These fluctuations, lacking any downvote mechanism, fueled user , with commentators noting that upvoting, a core engagement , appeared manipulated to alter visibility and prioritization of . User complaints from 2020 to 2023 frequently cited unresponsive submission processes, where attempts to issues resulted in endless loading or failed uploads, often requiring app resets or reinstalls to function. Additionally, the generated excessive notification , including unsolicited prompts for ratings and updates that cluttered inboxes and disrupted workflows. Reports also emerged of high CPU and disk usage by Feedback Hub's background processes, leading to system slowdowns without clear justification from . As of mid-2025, concerns about Feedback Hub's maintenance persisted among some users, who perceived the platform as stagnant, as reflected in an August 2025 discussion questioning if it had become a "has-been" following an announcement dated August 1, 2025. However, clarified that the app remains maintained, with updates increasingly communicated through other channels, and a subsequent app update was released on October 23, 2025. Recent analyses, such as in October 2024, have called for evolving Feedback Hub's feedback processing to improve clarity on issues across Insider channels, while June 2025 reports highlighted ongoing user backlash against Windows features amid feedback mechanisms. A persistent involves the lack of in how prioritizes feedback and tracks resolutions, leaving users uncertain if high-voted suggestions are reviewed or implemented, which erodes confidence in the system's purpose. For instance, analyses of top requests across Microsoft products revealed that unresolved items accumulate without explanation, prompting accusations that the platform serves more as a tool than a genuine influence on product decisions.

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