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ShareFile

ShareFile is a secure, cloud-based platform for file sharing, document workflow automation, and client collaboration, designed primarily for businesses in regulated industries such as accounting, legal, and financial services.^[1] Founded in November 2005 in Raleigh, North Carolina, by entrepreneur Jesse Lipson as an alternative to cumbersome FTP systems, it was initially bootstrapped and grew to serve millions of users before its acquisition.^[2] Acquired by Citrix Systems in 2011, ShareFile expanded its enterprise capabilities under Citrix's ownership, integrating features for secure data exchange and compliance.^[3] In September 2024, Citrix's parent company, Cloud Software Group, agreed to sell ShareFile to Progress Software Corporation for $875 million, with the acquisition completed on October 31, 2024, positioning it as a key component of Progress's AI-powered infrastructure portfolio.^[4] Under Progress ownership and rebranded as Progress ShareFile in September 2025, it continues to emphasize secure file transfer of any size, intuitive client portals for streamlined interactions, and AI-driven automation to reduce manual tasks in document workflows, including recent enhancements like AI document Q&A and summarization as of June 2025.^[5]^[6] It supports integrations with major tools like Microsoft 365, Google Workspace, Salesforce, and QuickBooks, enabling seamless collaboration while adhering to standards such as HIPAA, FINRA, and GDPR for data security.^[1] Recognized as a leader in G2's 2025 reports and a top performer in SourceForge's Summer 2025 rankings, as well as Document Review Solution of the Year at the 2025 LegalTech Breakthrough Awards, the platform focuses on enhancing productivity through features like embedded e-signatures via RightSignature and real-time task tracking.^[1]^[7]

Overview

Description

ShareFile is a cloud-based platform for secure file sharing, document collaboration, and workflow automation, primarily designed for businesses to manage client-facing and internal document processes efficiently. It enables users to upload, store, sync, and exchange files across devices via web, mobile, and desktop applications, supporting all file types with customizable storage limits based on subscription plans. The service emphasizes a unified interface that integrates document handling, electronic signatures, and client portals to minimize reliance on disparate tools.^[8]^[1] Core capabilities include encrypted file transfers, granular access controls, and real-time collaboration features, allowing teams to share large files securely, up to 100 GB per file in all plans.^[9] ShareFile incorporates RightSignature for e-signatures and supports integrations with email clients like Microsoft Outlook and Google Workspace, as well as Active Directory for user management. It also offers StorageZones for hybrid deployment options, enabling data to be hosted on-premises or in third-party clouds while maintaining compliance.^[8]^[10] It serves over 98% of Fortune 500 companies and has been recognized as a leader in G2's 2025 reports and a top performer in SourceForge's Summer 2025 rankings.^[1] Targeted at regulated industries such as finance, healthcare, legal, and accounting, ShareFile prioritizes security and compliance with standards including HIPAA, FINRA, and SOC 2, featuring audit trails, data encryption at rest and in transit, and customizable permissions to protect sensitive information. As of 2025, it is a product of Progress Software, following its acquisition in late 2024, and serves organizations seeking to streamline workflows while ensuring data sovereignty and regulatory adherence.^[11]^[8]^[4]

Ownership and branding

ShareFile was founded in 2005 by Jesse Lipson, a self-taught programmer, in Raleigh, North Carolina, initially operating as an independent enterprise file-sharing service bootstrapped without external funding.^[12] In 2011, Citrix Systems acquired the company for an undisclosed amount, integrating it into its cloud-based data storage and collaboration portfolio while retaining the ShareFile name as a standalone product.^[13] Following Citrix's 2022 go-private merger with TIBCO Software—backed by Elliott Management and Vista Equity Partners to form Cloud Software Group—ShareFile continued as a distinct business unit within the new entity, focusing on document-centric collaboration tools.^[14] In September 2024, Progress Software Corporation announced its acquisition of ShareFile from Cloud Software Group for $875 million in cash, a deal completed on October 31, 2024, positioning ShareFile as a key addition to Progress's digital experience portfolio and establishing it as a wholly owned subsidiary.^[4] This transaction added over $240 million in annual recurring revenue and more than 86,000 customers to Progress, emphasizing ShareFile's role in AI-powered workflows for industries like financial services and healthcare.^[15] Regarding branding, ShareFile maintained its original identity through the Citrix era, emphasizing secure file sharing and sync capabilities. In October 2023, it underwent a significant rebrand under Cloud Software Group, introducing a modernized logo and visual identity to symbolize ease and independence from the parent company's Citrix branding, while highlighting expanded client-facing features like automation and e-signatures.^[16] Post-acquisition by Progress, the branding evolved further; effective September 20, 2025, ShareFile officially transitioned to "Progress ShareFile," aligning its visual elements and infrastructure with Progress's corporate identity to reflect deeper integration into the parent's AI-driven software ecosystem.^[17] This update included refreshed mobile apps and system alignments, ensuring continuity in functionality while reinforcing Progress's emphasis on secure, efficient document workflows.^[18]

History

Founding and early development

ShareFile was founded in November 2005 by Jesse Lipson, a self-taught software developer and designer who held a philosophy degree from Duke University.^[19] Lipson, who had previously run a web design company, identified a need for a secure, user-friendly alternative to clunky FTP sites for sharing large and confidential files among businesses.^[12] This motivation stemmed directly from challenges faced by his clients in securely exchanging files, prompting him to develop ShareFile as a cloud-based solution focused on reliability and ease of use for professional environments.^[19] The initial product launched as a subscription-based service targeting business users, with no free tier to ensure a focus on paying customers from the outset.^[19] Lipson single-handedly built the platform, emphasizing secure file transfer capabilities that addressed limitations in existing tools like FTP, which were prone to inefficiencies and security risks.^[12] Early development occurred in Raleigh, North Carolina, where Lipson bootstrapped the company without external funding, reinvesting all revenues into operations.^[20] In its formative years, ShareFile grew organically through targeted digital marketing, primarily using Google AdWords pay-per-click campaigns starting in late 2005 and early 2006 to attract initial users via free trials that converted to paid subscriptions.^[19] The company faced challenges operating ahead of the broader cloud computing trend, which predated the 2007 iPhone launch and widespread SaaS adoption, and competed with established players like YouSendIt, Box.net, Xdrive, and Streamload.^[19] Despite limited venture capital interest due to perceived market saturation, ShareFile achieved steady growth, hiring its first employee only after reaching sufficient revenue critical mass and expanding to around 80 employees by 2011 through consistent reinvestment and customer acquisition.^[19]

Acquisition by Citrix Systems

In October 2011, Citrix Systems acquired ShareFile, a Raleigh, North Carolina-based provider of secure cloud-based file storage, sharing, and collaboration services.^[21]^[13] The acquisition was announced on October 13, 2011, and aimed to bolster Citrix's position in the enterprise cloud market by integrating ShareFile's technology into its broader portfolio of virtualization and cloud solutions.^[21]^[22] At the time, ShareFile had grown organically since its founding in 2005 without external funding, serving over 2 million business users and more than 14,000 paying corporate customers, positioning it as a key player in secure file management for enterprises.^[13] The financial terms of the deal were not publicly disclosed.^[21]^[13] This move followed Citrix's unsuccessful $600 million bid for competitor Box.net earlier that year, highlighting its strategic push into cloud storage and collaboration tools amid rising demand for mobile and remote access to data.^[13] ShareFile's platform emphasized enterprise-grade security features, such as HIPAA-compliant storage and granular access controls, which complemented Citrix's focus on virtual desktops and application delivery.^[23] Post-acquisition, ShareFile's CEO, Jesse Lipson, was appointed vice president and general manager of Citrix's newly formed Data Sharing product group, where he oversaw the continued development and integration of the ShareFile product line.^[21] The acquisition aligned with Citrix's vision of a "personal cloud," enabling users to access files, applications, and data seamlessly across devices and locations while addressing IT concerns around data security and control.^[21]^[22] This integration helped Citrix expand its cloud-based offerings, transforming ShareFile into a cornerstone of its enterprise mobility and collaboration strategy.^[24]

Formation of Cloud Software Group

In January 2022, Vista Equity Partners and Evergreen Coast Capital, an affiliate of Elliott Investment Management, announced an agreement to acquire Citrix Systems, Inc., for approximately $13 billion in cash, representing a 30% premium over the five-day volume-weighted average price of Citrix shares as of December 7, 2021.^[25] The deal, valued at $16.5 billion including assumed debt, aimed to take Citrix private and combine it with TIBCO Software—a Vista portfolio company acquired in 2014 for $4.3 billion—to form a new entity focused on digital workspaces, data analytics, and enterprise applications.^[25] This strategic merger was intended to accelerate Citrix's transition to software-as-a-service (SaaS) models while leveraging TIBCO's strengths in real-time data integration and analytics to serve over 400,000 customers, including 98% of the Fortune 500, across hybrid work and cloud environments.^[25] The transaction closed on September 30, 2022, officially establishing Cloud Software Group as the holding company for the combined operations of Citrix and TIBCO.^[26] Under this structure, Citrix shareholders received $104 per share, and the new company adopted a decentralized model with Citrix and TIBCO operating as distinct business units while retaining their core brands and product portfolios.^[26] Tom Krause, formerly president and COO of Citrix, was appointed CEO of Cloud Software Group, overseeing a unified leadership team aimed at driving innovation in cloud-native solutions.^[26] As part of the reorganization, Citrix's offerings were segmented into three primary business units: Citrix for virtual desktops and digital workspaces, NetScaler for application delivery and security, and ShareFile for secure content collaboration and file sharing.^[27] ShareFile, originally acquired by Citrix in 2011, thus became an independent unit within Cloud Software Group, enabling focused investment in its platform to enhance secure file management for enterprise users.^[26] TIBCO's portfolio, meanwhile, was divided into Connected Intelligence for data and analytics tools and Enterprise Applications for solutions like ibi and Jaspersoft, fostering synergies across the group's 100 million monthly active users in over 100 countries.^[28] This formation positioned Cloud Software Group as a major player in enterprise software, with annual revenues exceeding $4 billion and a workforce of approximately 14,000 employees at the time of the merger.^[26]

Acquisition by Progress Software

In September 2024, Progress Software Corporation announced its intent to acquire ShareFile, a secure file sharing and collaboration platform previously owned by Cloud Software Group, for $875 million in cash.^[15] The deal, funded through a combination of existing cash reserves and Progress's revolving credit facility, was expected to close by the end of November 2024 and aimed to bolster Progress's digital experience portfolio with ShareFile's SaaS-native, AI-powered document collaboration capabilities.^[15] Progress CEO Yogesh Gupta highlighted the acquisition as a strategic fit, stating it would enable organizations to enhance client and team collaboration while prioritizing security and efficiency, aligning with the company's Total Growth Strategy focused on investment, innovation, acquisition, integration, and customer success.^[15] The acquisition was completed ahead of schedule on October 31, 2024, adding over $240 million in annual recurring revenue and more than 86,000 customers to Progress's ecosystem.^[4] Cloud Software Group CEO Thomas Krause noted that the move would position ShareFile for sustained growth under Progress's infrastructure.^[15] As part of post-acquisition integration, Progress suspended its quarterly dividend to redirect capital toward debt repayment and future mergers and acquisitions.^[15] Following the closure, Progress initiated workforce reductions, announcing layoffs of approximately 199 employees at ShareFile's Raleigh, North Carolina office, effective in phases from January 6, 2025, through June 2025.^[29] These cuts, primarily affecting engineering, sales, and management roles, were part of broader integration efforts to streamline operations after the merger.^[30] Despite the adjustments, Progress emphasized its commitment to expanding ShareFile's capabilities and maintaining its headquarters in Raleigh as a key tech hub.^[18] In 2025, ShareFile continued to evolve under Progress ownership, with the platform officially rebranded as Progress ShareFile effective September 20, 2025, to align with Progress's brand identity.^[17] New features were introduced in June 2025, including AI-driven document Q&A, bulk engagement creation, enhanced signer experiences, and shareable links, showcased at events like AICPA ENGAGE 2025.^[31] By the third quarter of 2025, ShareFile was contributing significantly to Progress's top- and bottom-line results, with successful integration milestones achieved.^[32]

Product features

Core functionality

ShareFile provides secure file storage and sharing capabilities designed for businesses to exchange documents with clients, partners, and internal teams. At its core, the platform enables users to upload, store, and organize files in a cloud-based environment with AES 256-bit encryption for data at rest, ensuring protection against unauthorized access.^[33] Users can manage files through intuitive folders and distribution groups, which facilitate organized sharing and synchronization with tools like Active Directory for enterprise scalability.^[8] The primary sharing mechanism involves generating secure links or invitations via web, mobile, desktop applications, or email integrations such as Microsoft Outlook and Gmail, allowing recipients to access files without requiring a ShareFile account. These shares support customizable permissions, including expiration dates, password protection, and download restrictions, to maintain control over sensitive information. For external collaboration, ShareFile offers client portals where recipients can upload, view, and comment on files in a branded, self-service interface, reducing email back-and-forth and enhancing professionalism.^[33]^[8] Basic collaboration features include real-time co-editing for documents and activity tracking to monitor file interactions, such as views and downloads, providing visibility into usage patterns. The platform supports all file types with storage limits scaled by plan—typically up to 3TB per account in standard offerings—and integrates with network file shares for seamless access to existing infrastructure. These elements form the foundation for efficient, secure document workflows across industries.^[33]^[8]

Security and compliance

ShareFile employs robust security measures to protect data at rest and in transit, including 256-bit AES encryption for stored files with unique keys generated per file and stored separately from the data itself.^[34] Transfers utilize 256-bit SSL/TLS 1.2 protocols to ensure end-to-end protection.^[34] Files are hosted in SOC-audited datacenters operated by Amazon Web Services and Microsoft Azure, featuring geographic redundancy and replication to disaster recovery sites for high availability.^[34] Physical security at these facilities includes fingerprint scanners, ballistic-proof exteriors, and restricted access, while all ShareFile employees undergo background checks.^[34] Access controls are granular, allowing administrators to set permissions for sharing, viewing, and editing files, with options for unique hyperlinks protected by strong authentication codes.^[35] User authentication supports unique usernames and hashed passwords, with accounts locking after five failed login attempts for five minutes; integration with Active Directory and OAuth 2.0 is available for enhanced enterprise security.^[34] Additional protections include malware scanning on uploads, configurable download restrictions, and comprehensive activity logging with admin-accessible reports.^[34] AI-driven features, such as automated share setting recommendations, help safeguard documents by identifying potential risks.^[11] ShareFile maintains several key compliance certifications to support regulated industries. It is certified under SOC 2 Type 2, validating controls for security, availability, processing integrity, confidentiality, and privacy.^[35] The platform adheres to ISO 27001:2022 for its Information Security Management System, with annual audits completed as of July 2025, and ISO 27701 for privacy information management.^[36] For payment card data, it complies with PCI DSS.^[34] HIPAA compliance is enabled through configurable settings, such as enabling HIPAA mode in admin settings, allowing covered entities to use the service for protected health information.^[37] The service is designed with regulations like SEC Rule 17a-4 and FINRA in mind, providing tools such as legally binding e-signatures that meet ESIGN and UETA standards to facilitate compliant workflows in finance and other sectors.^[35] Progress Software, ShareFile's parent company, implements a zero-trust architecture and coordinates with cybersecurity researchers to address vulnerabilities, further bolstering overall compliance efforts.^[36] These features enable businesses in healthcare, finance, and legal fields to meet stringent requirements without additional custom configurations.^[11]

AI and automation enhancements

ShareFile incorporates artificial intelligence (AI) to automate and streamline document-centric workflows, enabling users to handle repetitive tasks more efficiently without extensive technical expertise. These enhancements integrate seamlessly into the platform's core file sharing and collaboration tools, allowing for natural language prompts to generate customized document request lists, such as those required for financial audits or client onboarding. For instance, users can input a simple query to create a pre-populated list of needed documents, which automates the requesting, approval, and re-request processes in a centralized interface. In August 2025, ShareFile introduced AI Driven Document Validation, which verifies that client-uploaded files match the specified requests, further improving accuracy in workflows.^[38]^[39] A key feature is AI-powered document summarization and question-answering (Q&A), which extracts key insights from complex files like lengthy tax returns or financial records, reducing manual review time from hours to minutes. This capability supports a "human-in-the-loop" approach, where AI handles initial analysis while users verify outputs, enhancing accuracy and productivity. In accounting practices, for example, professionals have reported analyzing 200-page tax documents for multiple clients weekly using this tool, boosting overall efficiency. Automated secure sharing settings further complement these features by applying predefined encryption and access controls to minimize human error in data handling.^[39]^[40] On the security front, ShareFile's AI enhancements include behavioral analytics that monitor user activities for anomalies, such as unusual access patterns, to proactively detect potential threats. The platform also employs a secure share recommender, which scans files for sensitive information and suggests optimal protection settings, like advanced encryption or expiration dates, thereby reducing breach risks in automated workflows. These tools are particularly valuable in regulated industries, where compliance with standards like GDPR or HIPAA is essential.^[40] In finance and legal sectors, AI-driven automation extends to secured e-signature workflows and two-way project management, facilitating sequenced approvals for multiple parties while maintaining audit trails. For financial document processing, AI accelerates collection by up to 3.5 times through personalized requests and provides rapid summarization, allowing teams to focus on strategic analysis rather than administrative burdens. Recent updates, announced in June 2025, introduced AI-powered document insights tailored for accountants, extracting data from financial files 96% faster and cutting up to 4.25 hours per tax engagement by automating repetitive tasks like client follow-ups.^[41]^[42]^[31] These AI capabilities are designed for easy adoption, integrating via chat commands or one-click actions without requiring additional training, and they scale across small businesses to enterprises by handling high volumes of documents—such as over 34,000 weekly—while prioritizing data protection. By embedding AI into routine processes, ShareFile not only improves operational speed but also enhances client experiences through faster turnaround times and reduced manual interventions.^[39]^[40]

Industry-specific solutions

ShareFile provides tailored solutions for regulated and document-intensive industries, leveraging its core file sharing, workflow automation, and compliance features to address sector-specific challenges such as secure data exchange, client onboarding, and regulatory adherence. These industry-specific offerings, often bundled under plans like ShareFile Industry Advantage, integrate with tools like Microsoft 365, Google Workspace, and accounting software to streamline operations while maintaining enterprise-grade security, including encryption, access controls, and support for standards like HIPAA, SOC 2, and FINRA.^[43]^[35] In the accounting sector, ShareFile automates tax engagements and client document collection through AI-driven workflows, customizable request lists, and integrations with software such as CCH Axcess Tax, Drake, Lacerte, and UltraTax. Features like automated reminders, real-time tracking, and built-in audit trails reduce manual follow-ups and administrative burdens, enabling firms to handle sensitive financial data compliantly while enhancing team collaboration and client responsiveness. For instance, e-signatures and client portals facilitate efficient onboarding and reporting, saving time on routine tasks.^[44]^[43] For financial services, including banking, wealth management, and investment firms, ShareFile supports secure loan applications, client intake, and mergers & acquisitions via virtual data rooms that enable real-time collaboration with granular permissions and end-to-end encryption. It aids compliance with SEC and FINRA requirements through threat detection and access management, while AI-powered tools boost productivity by automating document workflows and integrating with Salesforce and QuickBooks. These capabilities help firms minimize risks, accelerate client onboarding, and improve operational efficiency in highly regulated environments.^[45] In healthcare, ShareFile facilitates the secure exchange of protected health information (PHI) with HIPAA-compliant features, including encrypted email, integrated e-signatures, and seamless connections to electronic medical record (EMR) systems. By eliminating fax machines and couriers, it streamlines document workflows for patient care coordination, referrals, and insurance interactions, with no file size limits and robust access controls to safeguard data. This results in time savings for providers and an enhanced patient experience through secure, efficient collaboration among teams.^[46]^[35] The legal industry benefits from ShareFile's automation of case management, evidence collection, and client engagements, featuring rapid onboarding, secure portals for document uploads and task tracking, and AI assistance for extracting insights from large files. Compliance with privacy standards like HIPAA is ensured via encryption and audit trails, while integrations with productivity suites allow firms to maximize billable hours by digitizing manual processes and improving service delivery.^[47] Real estate professionals use ShareFile to manage property transactions with unified document collaboration, custom-branded client portals, and workflow templates for approvals and file requests. Integrated e-signatures and secure storage with permission-based access support listing agreements, closings, and client interactions, integrating with tools like Salesforce to automate processes and ensure data safety throughout deals.^[48] Additional sectors, such as construction, manufacturing, insurance, and human resources, leverage similar customized workflows for project documentation, supply chain coordination, claims processing, and employee onboarding, all underpinned by ShareFile's compliance and security framework to meet industry regulations.^[35]^[49]^[50]

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