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Palm Pre

The Palm Pre is a touchscreen smartphone developed by Palm, Inc., and released in June 2009 as the company's first device to run the newly introduced webOS operating system. Featuring a distinctive curved slider design with a 3.1-inch capacitive multi-touch display (320 × 480 resolution) and a physical QWERTY keyboard that slides out beneath it, the Pre was engineered for intuitive gesture-based navigation and seamless multitasking through webOS's card-based interface. Powered by a 600 MHz Texas Instruments OMAP 3430 processor with 256 MB of RAM and 8 GB of internal storage, it included a 3.15-megapixel rear camera with LED flash, GPS, Wi-Fi, Bluetooth 2.1 + EDR, and a 1150 mAh battery, while supporting 3G EV-DO connectivity on Sprint's network in the United States. Priced at $199.99 with a two-year contract, the device launched on June 6, 2009, following its unveiling at the Consumer Electronics Show in January of that year, and was marketed as a direct rival to Apple's iPhone with emphasis on its Synergy feature for unified data syncing across apps. Despite critical acclaim for webOS's innovative —including over-the-air updates, universal search, and app connectivity—the Palm Pre struggled to gain significant amid intense from the and devices, ultimately contributing to Palm's financial challenges. Palm, Inc., was acquired by (HP) in 2010 for $1.2 billion, after which HP continued limited development of webOS devices before open-sourcing it in 2012. The Pre's legacy endures in the evolution of mobile operating systems, influencing modern multitasking paradigms, though official support ended years ago, leaving a niche of enthusiasts to maintain legacy hardware and software.

Development and release

Announcement and initial launch

The Palm Pre was developed during a challenging period for Palm, Inc., as the company sought to regain market share in the smartphone industry following the disruptive impact of Apple's iPhone launched in 2007. Palm, once a pioneer in personal digital assistants, had seen its position erode amid competition from BlackBerry and the iPhone, prompting a strategic overhaul. In 2007, Palm recruited Jon Rubinstein, a former Apple executive who had led the iPod hardware team, to head the development of a new smartphone platform as its executive chairman. This effort, conducted entirely under independent Palm leadership before its acquisition by Hewlett-Packard in April 2010 for $1.2 billion, aimed to deliver a device that combined touch-based interaction with physical input to challenge iPhone dominance. On January 8, 2009, at the (CES) in , Palm officially announced the Pre, with Rubinstein delivering a demo that highlighted its innovative design and capabilities. was positioned as a powered by Palm's new operating system, featuring a 3.1-inch capacitive with 320×480 resolution and a sliding physical keyboard for enhanced typing. Rubinstein emphasized the Pre's gesture-based navigation and integration features during the presentation, generating significant buzz as Palm's potential revival product. The Pre launched exclusively in the United States on June 6, 2009, through Sprint Nextel, priced at $199.99 after a $100 mail-in rebate with a two-year service contract. This carrier partnership marked Sprint's aggressive push into premium smartphones, with initial sales exceeding expectations and contributing to Palm's short-term stock surge. Sprint exclusivity ended later that year, enabling global rollout; a variant debuted in through carriers including (in the UK, Germany, and starting October 2009) and (in ), while in , began offering it in November 2009. These expansions broadened the Pre's availability beyond CDMA networks, though production and support shifted under HP's ownership post-acquisition.

Variants and subsequent models

The Palm Pre Plus, released on January 25, 2010, exclusively for Verizon Wireless in the United States, featured upgrades over the original model including doubled to 512 MB and to 16 GB, while retaining the 600 MHz TI OMAP 3430 processor and 3.1-inch capacitive touchscreen. It was priced at $149.99 with a two-year contract after a $100 rebate. A variant followed later in 2010 for carriers like , launching on May 16 at the same price point, enabling broader international compatibility. The , announced on October 19, 2010, and initially launched on October 22 in via before expanding to other European markets and in November, introduced a faster 1 GHz OMAP 3630 processor, a 5-megapixel rear camera, and improved support with 802.11n compatibility. It shipped with 512 MB , 16 GB storage, and 2.0. A CDMA variant was released in the United States on Wireless on February 17, 2011. Under Hewlett-Packard's ownership following its 2010 acquisition of Palm, the HP Pre3 was announced in February 2011 and released in August 2011, targeted at and with a 1.4 GHz S2 MSM8655 processor, a 5-megapixel camera with LED flash, capabilities for contactless payments, and a slightly larger 3.58-inch WVGA display. Equipped with 512 MB RAM and either 8 GB or 16 GB storage options, it represented the final major hardware iteration of the Pre line before HP's pivot to open-sourcing in December 2011. Production of Pre variants effectively ceased by late 2011, with HP announcing the discontinuation of all hardware operations on August 18, 2011—mere days after the Pre3's launch—as the company shifted focus away from mobile devices amid strategic realignments. Carrier-specific adaptations included Verizon's inclusion of an inductive charging back cover with the Pre Plus and Sprint's variant supporting TV-out functionality via micro-USB for external display connectivity. These models generally shipped with versions aligned to their release timelines, such as 1.4 for the Pre Plus and 2.2 for the Pre3.

Design and hardware

Physical build and input methods

The Palm Pre features a compact, pebble-like designed for one-handed use, measuring 100.5 mm in height, 59.6 mm in width, and 17.0 mm in depth when closed, with a weight of 135 grams. This rounded , constructed primarily from smooth black plastic with a lacquered finish, provides an ergonomic grip that fits comfortably in the palm, though it attracts fingerprints easily. A key element of the device's input design is its slide-up keyboard, which reveals a four-row layout with dedicated keys for symbols and numbers upon activation. The mechanism employs a gesture-based slide that tilts the screen slightly for better viewing angles, locking firmly in place while offering tactile feedback through rubbery, clicky keys with notable travel depth for responsive typing. Reviewers praised the keyboard's satisfying press sensation, though its compact key spacing could challenge users with larger fingers. Input is further enhanced by physical buttons and ports strategically placed for accessibility: a power button and ringer switch on the top edge alongside a 3.5 mm headphone jack; a volume rocker on the left side; and a microUSB port on the right, covered by a flush flap. Below the screen lies a area—a smooth black touch-sensitive zone that supports basic navigation swipes, integrating seamlessly with for actions like returning to the home screen. Regarding durability, the original Palm Pre lacks an official rating for water or dust resistance, relying on its solid plastic construction to withstand everyday use, though early units exhibited minor flex in and occasional flap breakage on the microUSB port. The design also accommodates screen protectors effectively, as the capacitive gesture area and display maintain responsiveness with applied films. The original model's curved plastic back prioritizes grip over ruggedness.

Display and processor

The Palm Pre featured a 3.1-inch HVGA capacitive with a of × pixels and support for 24-bit , enabling vibrant visuals with approximately 16.7 million colors. The allowed for gesture-based interactions, such as pinching to zoom, which was a key enabler for the . At launch, the device was powered by a 600 MHz 3430 processor based on the architecture, paired with a PowerVR SGX530 capable of basic 3D acceleration for simple games and animations. It included 256 MB of , shared between the operating system and applications, which supported multitasking but could lead to occasional performance constraints under heavy loads. The rear-facing camera on the original Palm Pre was a 3.15-megapixel with and an LED , suitable for capturing everyday photos and VGA video at 30 , though it lacked advanced features like high-definition recording. Subsequent variants introduced incremental improvements to processing power and . The Palm Pre Plus, released in early 2010, retained the same 600 MHz 3430 and PowerVR SGX530 GPU but doubled the to 512 MB, enhancing app switching and overall responsiveness without altering the or camera hardware. The Palm Pre 2, launched later in 2010, upgraded to a 1 GHz 3630 while keeping the 3.1-inch 320 × 480 , 512 MB , and 5 MP camera with LED . The Palm Pre 3, introduced in 2011 under branding, featured a larger 3.58-inch WVGA capacitive at 480 × 800 with 24-bit color support, powered by a 1.4 GHz MSM8655 Snapdragon and Adreno 205 GPU for improved graphics handling. It maintained 512 MB of and upgraded the camera to a 5 MP with and LED , better suited for low-light conditions.

Storage, battery, and connectivity

The Palm Pre featured 8 GB of internal flash storage, with approximately 7.4 GB available to the user after allocation, paired with 256 MB of for application and operations. Unlike many contemporaries, it lacked support for microSD or other cards, limiting users to the built-in for apps, , and . Later variants, such as the Palm Pre Plus, retained the same 8 GB storage in some models but upgraded to 16 GB in others, while maintaining the absence of options. The featured 16 GB of storage, and the Palm Pre 3 offered 8 GB or 16 GB options. Power was provided by a removable 1150 mAh , which Palm rated for up to 5 hours of talk time and 350 hours of standby time under optimal conditions. Charging occurred primarily via the device's microUSB port supporting USB 2.0 for both power and data transfer, with the designed for easy user replacement. Additionally, the Pre supported optional through Palm's accessory, which required a compatible magnetic back cover to enable via , though this was not included in the base model. Connectivity options centered on cellular networks, with the original Sprint model utilizing EV-DO Rev. A for data speeds up to 3.1 Mbps in CDMA bands 800/1900 MHz. Global variants shifted to / with HSPA support at 3.6 Mbps downlink in quad-band (850/900/1800/1900 MHz) and tri-band (2100 MHz, or 850/1900 for North American models). The device included 802.11b/g for local wireless networking, 2.1 with Enhanced Data Rate for audio and data pairing, and integrated GPS for location services. It did not support or later standards. Ports consisted of a microUSB connector on the side for charging and synchronization, alongside a standard 3.5 mm headphone jack for wired audio output.

Software and features

webOS operating system

is a Linux-based operating system developed by , and first launched alongside the Palm Pre in June 2009. Designed to rival Apple's and Google's , it marked Palm's shift from its legacy to a modern, web-centric platform aimed at delivering a seamless mobile experience. At its core, utilizes a foundation and an / app framework, enabling developers to create applications using familiar web standards like CSS3. It supports both web apps and native development through the SDK, which provides tools for building performant software. Card-based multitasking forms a key architectural element, allowing efficient switching between tasks without closing applications. The initial webOS 1.0 release in 2009 introduced basic gestures and core multitasking features for the Palm Pre. Subsequent updates reached version 1.4.5 by 2010, adding capabilities such as enhanced connectivity for calls and video recording support. After Hewlett-Packard's acquisition of Palm in April 2010, 2.0 debuted later that year with HP rebranding, bringing improvements like refined notification handling, application stacks for organized multitasking, and compatibility with Adobe Flash Player 10.1 and integration. HP open-sourced in 2012 as Open webOS, releasing its codebase under an 2.0 license to foster community development and ensure the platform's longevity. This initiative paved the way for to acquire the webOS patents, source code, and engineering team in February 2013, adapting it for smart TV applications and evolving it into a cross-device ecosystem. webOS supported over-the-air (OTA) updates for the seamless delivery of patches and enhancements, helping to maintain device integrity across updates and app installations.

User interface and multitasking

The Palm Pre's featured a gesture-based that emphasized intuitive touch interactions on its capacitive . Users navigated primarily through swipes, taps, drags, flicks, and pinches: a right-to-left swipe in the gesture area returned to the previous screen or , while dragging a finger upward from the gesture area accessed the or Launcher; pinching and double-tapping enabled zooming in apps like the or photo viewer, and flicking allowed quick scrolling through lists. Advanced s, such as full swipes for previous/next navigation, could be toggled on or off in the device's Screen & Lock settings for customization. These s integrated seamlessly with the physical keyboard, allowing hybrid input for tasks like typing while swiping to switch contexts. Central to webOS multitasking was the Card view system, which displayed open applications as a horizontal stack of resizable "cards" representing each app's current state. Accessed by pressing the center button or swiping left from within an app, this view allowed users to swipe between cards to switch tasks instantly, rearrange them by dragging, or close an app by flicking a card upward or off the screen—preserving data like unsent emails or paused media playback upon reopening. Unlike contemporary versions on the , which suspended apps in the background without true concurrent execution at the Palm Pre's 2009 launch, webOS supported running multiple apps simultaneously, with the system handling up to around 12 cards depending on memory usage before performance impacts. The home screen served as the primary launcher, consisting of swipeable pages in a grid layout for app icons, with left/right swipes navigating pages and up/down scrolling within them; users could tap and hold icons to rearrange or add more than nine at a time. A persistent Quick Launch bar at the bottom provided one-tap access to core functions like the , contacts, , and full Launcher, while the integrated Just Type universal search—activated by tapping a search in Card view or the Launcher—allowed typing queries to find contacts (requiring at least two letters), launch apps, or retrieve web results from sources like , , and without interrupting the current task. Notifications in webOS appeared as non-intrusive banners or wedges at the screen's bottom or lower-right corner, alerting users to calls, messages, or appointments without requiring app switches; these could be dismissed by swiping, acted upon by tapping (e.g., controlling music playback in Pandora), or managed collectively in a Dashboard view for reordering and clearing. Even on the locked screen, notifications remained visible for quick responses. Accessibility options were basic but included support for TTY/TDD devices via the headset jack for users who are deaf or hard-of-hearing, with M4/T4 compatibility ratings, and adjustable screen brightness or text enlargement through pinch gestures and regional settings. Voice commands were limited to manual dialing by name through contacts, lacking advanced hands-free dictation or control features.

Synergy and data integration

Synergy was a core feature of the Palm Pre's operating system, designed to unify data from multiple sources into a seamless experience across contacts, calendars, and messaging. It automatically merged information from services such as , , , and Microsoft Exchange, creating a single, deduplicated view of contacts by linking overlapping entries like addresses or social profiles. For messaging, enabled a universal inbox that aggregated , , instant messages, and communications into threaded conversations per contact, allowing users to switch fluidly between services without separate apps. Calendars were similarly integrated, with color-coded events pulled from linked accounts like Google or Exchange, providing a consolidated schedule view. Cross-device integration relied on Bluetooth pairing, particularly when using the wireless charger, to enable automatic synchronization of contacts, calendars, and photos between the Palm Pre and other devices signed into the same Palm Profile. This allowed ongoing wireless syncing without cables, extending 's unification beyond a single device to an ecosystem of compatible hardware. Initial setup for involved the Data Transfer Assistant tool, which facilitated importing data from desktops or older Palm devices via USB connection, followed by account configuration for automatic pulls from cloud services. Despite its innovations, had limitations, including the need for physical proximity during Bluetooth-based device linking and manual intervention to resolve unlinked duplicates, as automatic merging was not always precise. Early versions lacked robust backup options beyond daily Palm Profile snapshots for basic data, relying instead on periodic or manual syncs that could be slow for large contact lists. Synergy evolved with the release of 2.0 in 2010, which introduced developer tools for creating custom adapters to expand integration sources and improved support for , enhancing sync reliability and speed for enterprise users. These updates allowed easier plugging of new messaging, contacts, and backends, broadening 's interoperability.

Privacy concerns

Data collection practices

The Palm Pre implemented location tracking through its operating system, which periodically uploaded GPS coordinates to Palm's servers without requiring explicit user opt-in at launch. This process sent data such as , , and accuracy metrics daily, even in instances where users had disabled location services in the settings menu, primarily to support features like enhanced mapping in . The uploads occurred via a background service connecting to ps.palmws.com, raising concerns about unauthorized as the data could reveal user movements without clear notification. In addition to location data, the device collected anonymous usage analytics, including details on application launches, closures with timestamps, and crash reports containing system snapshots such as kernel logs, installed packages, and process lists. These telemetry uploads, also handled daily or upon incidents, were intended for diagnostics, product improvement, and service enhancements, with crash data throttled to prevent excessive transmissions. Palm maintained that such practices aligned with industry standards and were disclosed in their , which outlined the collection of geographical and usage information for operational purposes. Following public reports of these practices in August 2009, Palm affirmed that users could disable services through device settings and emphasized compliance with their . In the 1.2 update released in September 2009, Palm introduced enhancements to GPS location services, including a fix for prior issues and an explicit toggle allowing users to turn off data usage entirely for these features. The on the Palm Pre adhered to U.S. regulations prevailing before the EU's GDPR, such as guidelines on fair information practices, without resulting in major lawsuits or formal actions specific to the device.

User backlash and responses

In 2009, media outlets such as Wired reported on the that the Palm Pre was sending usage and to Palm's servers without explicit , sparking widespread concerns among consumers and experts. highlighted how this incident underscored broader risks in location-based services on mobile devices, emphasizing the need for clearer notifications about practices. These reports amplified public awareness, leading to discussions on forums where users expressed frustration over the lack of in the device's , which involved usage and GPS coordinates. Users responded actively to the revelations, posting critical reviews in the Palm App Catalog that condemned the company's data policies and called for greater control over personal information. On forums like PhoneScoop, petitions and threads emerged urging Palm to implement immediate options, with some owners resorting to community-developed hacks to block the data transmissions, as official methods were initially limited. These actions reflected a growing , particularly as the tracking occurred even when services were purportedly disabled. Palm addressed the backlash with an official statement in August 2009, affirming that it took user seriously and that features like could be toggled off through device settings, though it did not detail the exact mechanisms at the time. No public apology was issued by CEO , but the company emphasized compliance with its , which outlined potential data uses for improving services. Subsequent updates, such as version 1.2 in September 2009, included enhancements to controls for location services. The controversy eroded trust in webOS over time, as evidenced by its citation in a 2010 InfoWorld analysis as a for developers on transparent data practices, contributing to 's broader reputational challenges amid declining . This loss of consumer confidence factored into HP's 2011 acquisition and subsequent decision to discontinue hardware production, shifting focus away from devices.

Reception and legacy

Critical reviews

Upon its release in , the Palm Pre received generally positive critical reception for its innovative software features, particularly the multitasking system known as "Cards," which allowed seamless switching between applications in a card-like interface, earning praise for being ahead of its competitors. awarded it 7.7 out of 10, highlighting the unparalleled multitasking and notifications system as standout elements that made the device feel more responsive than the . The physical slide-out keyboard was also lauded for its quality and tactile feedback, with describing it as one of the best on a at the time, enabling efficient typing despite its compact size. Additionally, the feature, which integrated data from multiple accounts like email, , and calendars into unified views, was noted as a novel and practical innovation that enhanced user productivity. Critics, however, pointed out several shortcomings in hardware and ecosystem support. Battery life was a common complaint, often falling short of a full day with moderate use due to the power demands of multitasking and the 1150mAh , as noted in reviews from GSMArena and Wired. The app ecosystem lagged behind Apple's , with the Palm App Catalog offering only a limited selection at launch, which Wired scored at 8 out of 10 overall but criticized for lacking depth compared to the . The plastic build was described as feeling cheap and prone to fingerprints, with the slider mechanism occasionally seeming loose, detracting from the premium perception. Subsequent variants received mixed feedback. The Palm Pre Plus, released in 2010 with doubled (512 MB) and (16 GB), was praised for its noticeable speed improvements and better multitasking performance, earning 3.5 out of 5 from , which highlighted the snappier as a key upgrade. The , launched in 2011 as the final iteration with a 1.4GHz and larger screen, drew mixed reviews due to its late arrival amid a maturing market; TechRadar's hands-on noted the enhanced speed and but questioned its competitiveness, while aggregated professional scores averaged around 74 percent, reflecting concerns over timing and ecosystem stagnation. Overall, critics viewed the Palm Pre as a strong initial rival to the , innovative in software and integration, but ultimately limited by exclusive carrier availability on Sprint, which restricted market reach, and insufficient developer support that hindered long-term app growth.

Market performance and discontinuation

The Palm Pre experienced a strong initial market reception following its June 2009 launch on Sprint, where it quickly became the carrier's fastest-selling , with over 300,000 units shipped in the first month alone. In its debut fiscal quarter ending August 2009, Palm reported smartphone shipments of 823,000 units, a 134% increase year-over-year, largely driven by the Pre. However, sales momentum waned after the concurrent release of Apple's , with total Pre units falling short of analyst projections for broader adoption. Key market challenges included the device's exclusive U.S. carrier agreement with Sprint, which lasted through the end of and restricted access to a smaller customer base compared to multi-carrier rivals like the . The Palm App Catalog grew steadily, reaching over 1,000 applications by early 2010 and approximately 5,000 by year's end, but remained significantly smaller than Apple's (over 120,000 apps) and Android Market (around 20,000 apps) at the time. The 2010 acquisition by for $1.2 billion further disrupted development momentum, as internal shifts at delayed new Pre iterations and diverted focus from mobile phones. HP discontinued production of the Pre line in 2011, with the Pre 3—released briefly in in August 2011—serving as the final model before the company halted all hardware sales that same month. Full support for ended in 2014, when the App Catalog ceased new purchases in November, followed by cloud services shutdown in early 2015. In the legacy market as of 2025, the Palm Pre holds collector value, with well-preserved units fetching $50 to $250 on platforms like eBay, appreciated for their innovative sliding QWERTY keyboard design that influenced later physical-keyboard smartphones. Community efforts include webOS emulation tools, though direct ports to Android are limited, allowing enthusiasts to run legacy apps on modern hardware; as of 2025, projects like WebOS Ports and LuneOS continue to preserve the platform by enabling webOS to run on contemporary devices. The device has no official relevance today but remains a historical benchmark for multitasking mobile interfaces. The Pre's underwhelming sales contributed to Palm's diminished standing, culminating in HP's $1.67 billion write-down in tied to the division, effectively erasing much of the $1.2 billion acquisition value.

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